To return an item(s) firstly complete the Returns Form
would recommend that you return your items via registered post or private pallet courier to ensure damage does not occur in transit. Please
clearly state on the invoice and returns form the reason for return and whether you
require a refund or exchange, We are only able to exchange items for the
& Bepoke manufactured items and/ or complete kits are non-returnable. Some goods are
non-returnable for hygiene or safety reasons. Please note that this does not
affect your statutory rights.
a full refund excluding original delivery costs is required and
accepted subject to our terms & conditions of sale, then the entire
order needs to be returned back to us within fourteen (14) working days.
However you will be responsible for the cost of returning the goods to
us. If a refund is payable to you we will process the refund as soon as
possible, and, in any case within fourteen (14) days. In all cases there will be a 35 % restocking charge.
The goods do not need to be in their original packaging however they sould be in a sellable condition, and at your own cost and risk.
have a legal obligation to take reasonable care of the goods while they
are in your possession. If you fail to comply with this obligation, we
may have a right of action against you for compensation. This applies to
all goods that are returned.
Our returns policy does not affect your statutory rights.
you return goods claiming they are defective, we will examine the
returned goods and will notify you of your refund via e-mail within a
reasonable period of time. We will process the refund due to you as soon
as possible and, in any case within thirty (30) days of the day we
confirm via e-mail that you are entitled to a refund for defective
a refund or reimbursement is payable to you, we will transfer the money
using the same method originally used by you to pay for your purchase.
If we cannot refund via the original payment then a cheque will be
raised to the address on the order.