view your customer security as paramount, below is an outline of our
security policy but if you have any further queries, please contact our
Customer Service team. Any personal information you provide to us and
from which you can be identified is stored securely and confidentially
and is processed fairly and lawfully in accordance with this privacy
take appropriate technical and organisational measures to protect
against unauthorised or unlawful processing of your personal
information, including encrypting your information to applicable
your visit to our site we may gather certain personal information that
is necessary to set up your account, for the purposes of billing,
delivery of your goods and queries. We only keep your information for as
long as is necessary to process your order, process any applicable
refunds, respond to any complaints/feedback or to provide you with
promotional information you have subscribed to.
we do not have access to your financial information which is securely
transferred directly to our card processing agents and who process it on
We supply your information electronically to our couriers who need your details to deliver your orders
you register your details with us, you have the option to subscribe to
future promotions and special offers. You may unsubscribe from this at
any time by emailing our customer services
do not transfer your information outside the European Economic Area
(“EEA”) unless you are a user located outside the EEA in which case we
may need to transfer your information to deliver your goods, process
payment/refunds, or to send you promotional information you have
website can recognise past users by using cookies. Cookies personalise
your visits to our website to meet your individual preferences. You can
disable cookies by adjusting your internet settings.
Website contains links to other websites with their own privacy
policies, we are not responsible for the privacy policies of these
you supply your information to us you accept the risks associated with
the Internet and will not hold us responsible for any loss of your
information unless we have breached our duty of care to you.
you have any queries regarding our use of your personal information or
Officer by writing to First Floor (B), 102 Barford Street, Birmingham,
This policy explains what cookies are, how we use them and how you can switch them off.
use a combination of our own cookies and third party cookies to enhance
your browsing experience and to enable our site to function
- enable you to set up an account, place orders and make payments;
- remember items you place into your shopping basket;
- remember items you have been looking at so that you can quickly and easily go back to an item you looked at previously;
- enhance your shopping experience.
2. What are Cookies?
are small files which are stored on your internet browsing device (e.g
computer, tablet or phone). Cookies don't store your personal details
such as your credit card details, your name or your date of birth.
3. What types of Cookies do we use?
site uses session cookies and persistent cookies. Session cookies
operate from the moment you log on to the site until the moment you log
off. Once you log off session cookies are deleted. Persistent cookies
will not be deleted after each session.
Strictly Necessary Cookies are
essential to our site, if these are disabled, your experience on our
site may be interrupted and you may not be able to use a shopping basket
or make payment.
Performance Cookies collect
anonymous data about visitors. We use the data to improve your future
experience and identify issues that our users may be experiencing.
Functionality Cookies customise
the look and appearance of our site. For example, a functionality
cookie will remember your username and language preferences next time
Targeting or Advertising Cookies deliver
advertisements which are tailored to your web activity. A targeting
cookie tracks what you click on whilst on our site, and may share
details of what you click on with other organisations such as
advertisers. These cookies can also help us to measure the effectiveness
of an advertising campaign.
Third party cookies may be used on our website by approved organisations to provide services on our website.
4. What happens if I turn off Cookies?
you disable or delete cookies you may not be able to shop or access
important parts of our site. Further information on cookies, including
instructions on how to amend your browser settings to turn off cookies,
is available widely online.